Do you also accept orders placed from other countries?
We only accept orders from Germany, United Kingdom, France, Italy, Spain, Switzerland, USA, Canada, Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Norway, Portugal, Romania, Slovakia, Sweden, Czech Republic, Poland, Denmark, Croatia, Austria, Belgium, Netherlands and Slovenia. Other Porsche online shops are available at:
shop.porsche.com/australia/ for Australia
shop.porsche.com/japan/jp/ for Japan
https://porscheshop.sg/ for Singapore
Can I cancel my order?
Of course. Please contact us to cancel your order.
I placed an order. Why did I not receive an order confirmation?
The order confirmation is displayed immediately after you conclude the purchase in the Porsche Online Shop. You also get an order confirmation by e-mail. If not, please contact Porsche Shop Support.
What can I do if I have any problems placing my order online?
Problems may arise with your order if a server is technically overloaded. In this case we would ask you to place your order at a later time. If you still have problems later on, please contact us by telephone or by email. We will be glad to give you any personal assistance you need: Porsche Shop Support.
Why did I not receive an invoice for my order?
Please check whether your invoice is available under My Orders or is included in the shipping confirmation email. Please also check your spam folder for this. Depending on the service, billing can take several working days. If you do not receive an invoice for your order, please contact Porsche Shop Support.
Who can I contact if I have questions about an invoice?
If you have questions about your invoice, please contact Porsche Shop Support.
Where can I find my orders?
You can find your orders and all related information by clicking on 'My orders' under Online Services in the footer menu at the bottom of the page. Or just click the link here: My orders.
Where can I find the invoice for my orders?
If you have a Porsche ID, your invoices are located in the 'My orders' section. You can access it by clicking on 'My orders' under Online Services in the footer menu at the bottom of the page. Or just click the link here: My Orders.
If you do not have a Porsche ID, you will receive your invoice by e-mail.