Skip to Content
Questions & Answers Delivery & shipment

Two delivery methods are offered: "Standard delivery" and, for bulky items, "Forwarding company". The delivery method as well as the amount of the shipping costs depend on the product and the respective seller. This information is included in the details provided for each product.

Deliveries are made with Fedex.

Delivery will be made to you within 5-7 business days of receipt by us of your order, depending on availability of the goods. For express shipments deivery will be made within 2-3 business days.

We offer standard/ground shipping and express shipping methods.

In the email you receive confirming delivery there is a link which you can follow to track your order. If you do not receive confirmation of delivery, you can contact us directly.

Payment

You can use a credit card to purchase services in the Porsche Online Shop. The standard credit card providers are supported. You will find a list of all accepted credit cards for your country at the end of each page in the Porsche Online Shop.

Please check whether your credit card type is supported by the Porsche Online Shop. You will find a list of accepted credit card types at the end of each page in the Porsche Online Shop. If your credit card is supported, please check whether your credit card is still valid. Otherwise, please contact Porsche Shop Support or get in touch with your bank or credit card provider.

Check that your credit card is still valid. If it is no longer valid, please contact your bank or credit card provider. If your credit card is still valid, please contact Porsche Shop Support.

You will find the 3-digit security code (CVC) for your credit card on the back of the card. If you are using an American Express credit card, you will find the 4-digit security code with the designation CID on the front of the card.

Return

Of course. We guarantee satisfaction with all articles ordered on our online shop. If you do have any complaints, we will of course refund the purchase price as soon as the goods are returned. Depending on the bank involved, it may take several days before your account is credited again. Unfortunately goods cannot be exchanged.

It doesn’t cost anything to send products back. If you’re not entirely satisfied with your order, you can send it back at no charge. Please use the included return label in the package to send back any products.

Please return the products  in the original packing with the included return label to the following address:

Porsche Online Shop
c/oTaylored Services
14050 Norton Avenue
Chino, CA 91710

It takes approximately 5 -7 business days for the package to reach our warehouse. We then need up to another 48 hours to process your returns. At peak times we may need longer than 48 hours.

It takes up to 2 business days to process funds back to your account once they have been processed at the warehouse.

To cancel an order simply contact us by phone or email.

Orders

We give top priority to the protection of your personal data. Your personal data is protected in our order form by means of a secure connection. All the information, from your credit card number to your address, is coded before it is sent to us. This remains encrypted for unauthorised persons throughout the entire transmission. This means that third parties can neither see nor manipulate your personal data. We achieve this data security by using an SSL protocol (Secure Socket Layer). SSL encryption is enabled as soon as the URL in the address bar begins with “https://” or a lock symbol appears in the status bar at the bottom (Internet Explorer, Mozilla). All the data you enter is encrypted on a specially secured server and is protected as well as possible. Your credit card data is also erased as soon as we have processed your order.

We only accept orders from Germany, United Kingdom, France, Italy, and Spain. Other Porsche online shops are available at:

 

Of course, you can also go to your nearest local Porsche partner. The addresses of our worldwide dealers can be found at www.porsche.com.

 

To cancel an order simply contact us by phone or email.

The order confirmation is displayed immediately after you conclude the purchase in the Porsche Online Shop. You also get an order confirmation by e-mail. If not, please contact Porsche Shop Support.

Problems may arise with your order if a server is technically overloaded. In this case we would ask you to place your order at a later time. If you still have problems later on, please contact us by telephone or by email. We will be glad to give you any personal assistance you need. shop.porsche.com/gb/en/contact

We make every effort to make sure that products are always available in our online shop. If a product is temporarily unavailable, a message will appear to this effect in the online shop and orders will be blocked. This message will be removed as soon as the product is available again.

Please check whether your invoice is available in My Porsche. Depending on the service, billing can take several working days. If you do not receive an invoice for your order, please contact Porsche Shop Support.

If you have questions about your invoice, please contact Porsche Shop Support.

Product information

All products which require explanation are provided with relevant descriptions in our online shop. If you would like more information about a product, please ring us for individual help or send an email.

We make every effort to make sure that articles are always available in our online shop. If an article is temporarily unavailable, a message will appear to this effect in the online shop and orders will be blocked. This message will be removed as soon as the article is available again. If you would like more detailed information about availability, please ring us or send an email. We will be glad to give you any personal assistance you need.

Errors and omissions are excepted. All prices are given in euros and include statutory value-added tax, from the warehouse. Shipment costs are additionally payable and depend on the country to which delivery is made. The prices in effect at the time the order is placed are charged.

All model lengths based on the Porsche 911.

  • 1:87 approx. 5.1 cm
  • 1:43 approx. 10.3 cm
  • 1:32 approx. 13.8 cm
  • 1:28 approx. 15.9 cm
  • 1:18 approx. 24.6 cm
  • 1:14 approx. 31.7 cm
  • 1:12 approx. 47.5 cm
  • 1:8 approx. 56.7 cm

 

Porsche ID

The Porsche ID is a verified e-mail address that is used as the user name for My Porsche and the Porsche Online Shop.

If the password does not meet the specifications, you will not be able to continue with registration. The password must meet the following requirements:

  • The password must be at least 8 characters long.
  • The password must contain at least one uppercase letter.
  • The password must contain at least one number.
  • The password must contain at least one special character (e.g. !§$%&?!).

 

 

You can send the text message code again during registration. If this still does not work, please contact us: Porsche Shop Support

>

Your personal information (e.g. contact details, delivery addresses or payment request) will remain available to you, so that you can contact us more quickly and conveniently. All adjustments are completed with just a few clicks through your My Porsche profile.

Your e-mail address for registration can be changed by your Porsche partner or Porsche Connect Support.

If you have forgotten your password, you can reset it at any time using the My Porsche login page.

If you have forgotten your Porsche ID, please contact Porsche Connect Support.

You can delete your account data at any time using your Porsche ID account.

You cannot change the Porsche ID. Please contact Porsche Connect Support to do this.

To change your password, please log in using your Porsche ID. You can then change the password in your account.

Porsche will use your preferred mobile telephone number for standard communication purposes.