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Delivery & Shipment

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What types of delivery are offered?

The delivery terms 'Standard delivery' and, in the case of bulky products, 'Freight' are offered.

How high are the shipment costs?

The delivery method and shipping costs depend on the product. This information will be shown after you enter your address at checkout.

Which shipping provider will deliver my order?

Deliveries are made by DHL.

How long will it take to deliver my order?

Delivery times may vary depending on the product. Specific information regarding the delivery time can be found directly on the corresponding product details page – below the 'Add to shopping bag' button.

When will I receive my order?

According to our General Terms and Conditions, delivery will be made to you within seven working days of receipt by us of your order, depending on availability of the goods.

Where can I view the current order/delivery status?

You can find your orders and all related information by clicking on 'My orders' under Online Services in the footer menu at the bottom of the page. Or just click the link here: My orders.

Do the prices for Switzerland include taxes and customs duties?

Yes, all our prices for deliveries to Switzerland include VAT and all customs duties.