Warranty

The warranty depends on the respective seller. The current warranty conditions of the respective seller can be found here.

The current valid warranty conditions of the respective seller can be found here.

Warranty duration depends on the product category:

Warranties cover manufacturer defects only and exclude wear and tear, external damage, or misuse.

Please report the warranty claim immediately if you have identified a material or manufacturing defect that needs to be remedied under the warranty. Select the affected product in your order history to fill out a complaint. You can simply fill out the online form on One Market Place. If you need help filling out the form, please contact our Porsche Shop Support. In order for us to better understand the fault, please provide a description of the fault when you register your complaint. It may be necessary to provide an photo or video to describe the fault.

Contact customerservice@porsche-design.com to obtain an RMA and return label. Pack the item securely to prevent damage in transit. For freight-shipped items, we will provide carrier contact details for scheduling pickup. Please notify our Customer Service Center about a defective product before sending the item back to us.

Returns are free of charge for you. The return label will be made available to you by the seller after the complaint has been registered.

If you wish to return a defective product to a country outside the EU, please be aware of and comply with all local export laws and regulations.

Depending on the defect, the seller can repair or replace the product.

If you have any additional questions about the warranty, please contact our Porsche Shop Support. You can also find further information on the warranty conditions here.