Warranty
Do I get a warranty on all the products that I bought in the online shop?
The warranty depends on the respective seller. The current warranty conditions of the respective seller can be found here.
Where can I find the current warranty conditions?
The current valid warranty conditions of the respective seller can be found here.
How long is the warranty?
The duration of the warranty depends on the product in question. The warranty period for Porsche Tequipment and Classic products (e.g. roof box, car cover, etc.) is two years.
How can I register my warranty claim?
Please report the warranty claim immediately if you have identified a material or manufacturing defect that needs to be remedied under the warranty. Select the affected product in your order history to fill out a complaint. You can simply fill out the online form on One Market Place. If you need help filling out the form, please contact our Porsche Shop Support. In order for us to better understand the fault, please provide a description of the fault when you register your complaint. It may be necessary to provide an photo or video to describe the fault.
How do I properly return my defective product?
The seller will inform you whether the defective product should be returned. Please do not send the defective product back to us until requested. Please pack the defective product in such a way that it reaches us undamaged. Please use the corresponding return label for the return. If it is a product that is to be returned by a freight forwarder, you will receive the relevant contact details for the freight forwarder and can arrange a pick-up appointment.
How much does it cost to return items?
Returns are free of charge for you. The return label will be made available to you by the seller after the complaint has been registered.
What do I have to consider if I want to return a defective product outside the EU?
If you wish to return a defective product to a country outside the EU, please be aware of and comply with all local export laws and regulations.
Will the defective product be replaced or repaired?
Depending on the defect, the seller can repair or replace the product.
I have additional questions about the warranty, who can I contact?
If you have any additional questions about the warranty, please contact our Porsche Shop Support. You can also find further information on the warranty conditions here.