Orders
Do you also accept orders placed from other countries?
We only accept orders from Germany, United Kingdom, France, Italy, Spain, Switzerland, USA, Bulgaria, Belgium, Netherlands, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Norway, Portugal, Romania, Slovakia, Sweden, Czech Republic, Poland, Denmark, Croatia, Austria, Slovenia and Canada. Other Porsche online shops are available at: For Australia - shop.porsche.com/australia/ For Japan - shop.porsche.com/japan/jp/ For Singapore - https://porscheshop.sg/ For Turkey - https://shop.porsche.com.tr/ You can also go to your nearest local Porsche Center. All Porsche Center addresses can be found at www.porsche.com.
How can I cancel my order?
If you need to request to cancel an order, please contact Porsche Shop Support as soon as possible. A cancelled order request is only possible if the item has not shipped. We offer a flexible returns policy to make your online shopping experience even easier.
I placed an order. Why did I not receive an order confirmation?
The order confirmation is displayed immediately after you conclude the purchase in the Porsche Online Shop. You also get an order confirmation by email. If do not receive an order confirmation by email, please contact Porsche Shop Support.
What can I do if I have any problems placing my order online?
Problems may arise with your order if a server is unavailable due to technical reasons. You can either attempt to place your order at a later time or reach out to Porsche Shop Support. For questions on placing an order for the Porsche Wall Charger Connect, please contact 1-800-PORSCHE or reach out at shop@porsche.us.
Why did I not receive an invoice for my order?
Invoices can be located in the dropdown menu in the upper right corner next to your name. Or just click the link here: My orders. An invoice is generated only when an order is shipped which can take several working days depending on the selected shipping method at checkout.
If you do not receive an invoice for your order, please contact Porsche Shop Support.
Who can I contact if I have questions about an invoice?
If you have questions about your invoice, please contact Porsche Shop Support.
Where can I find my orders?
You can find your orders and all related information in the dropdown menu in the upper right corner next to your name. Or click here: My orders.
Where can I find the invoice for my orders?
Invoices are located in the dropdown menu in the upper right corner next to your name. Or just click the link here: My orders. An invoice is generated only when an order is shipped which can take several working days depending on the selected shipping method at checkout.
If you do not have a Porsche ID, you will receive your invoice via email.